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Creating accessible digital products and brand experiences that enables business growth.
I’ll deep-dive into your business and your brand to clarify your business goals, and customers needs that informs the ideal user experience. The outcome is a strategy and brand story for your digital product and service, ready to start creating the best brand & digital user experience.
I’ll work with you and your team to create a beautiful brand experience and user interface design system for your digital platform, providing a clear and consistent brand style to attract your customers, retain clients and engage your team.
After a successful launch, I’ll help maintain your brand and digital user experience and collaborate to achieve your digital product goals. From UX optiimisation, user testing and UI design updates that help grow customer engagement and your bottom line.
A cyber security platform that brings simplicity and accuracy to your security controls. Giving CISOs the confidence in their security posture.
Helping Panaseer set up and grow the UX team, managing and mentoring in partnership with the Head of UX. I work with UI designers & engineers to systemise the existing UI design system.
I facilitate design sprints, prepare UX research, and UI prototypes, conduct user test sessions with customers & prepare UI specs ready to build & release. I also collaborate in regular hackathons to help push new product initiatives.
A hotel & flights booking platform that helps luxury hoteliers take back control of their direct booking sales.
Helping C-Breez transform their B2C SaaS booking platform that increased bookings by 12%.
From analysing their data analytics, customer feedback, and conducting user testing, I led the end-to-end design process improving the checkout flow that was user tested, balancing user needs with business goals to increase bookings on mobile and desktop.
i4C is an innovative and intuitive cashflow modelling software for financial advisors.
I helped clarify and elevate their brand and messaging, improved the user interface and increased engagement by 33%.
One year after the relaunch i4C was acquired by Intelliflo for twenty times the owners investment and has become the market leader for digital cashflow modelling.
The leading Muslim dating and marriage app with over 7 million single Muslims looking for love.
A B2C SaaS mobile app case study for Muzz that presents the end-to-end agile UX design process to balance user needs with business goals for an online speed dating feature.
It enables potential matches on the Muzz dating app to chat virtually before choosing to take things further.
An e-commerce digital transformation and successful launch of all nine global storefronts.
Lovehoney is a fast-growing, £500m+ company that sells adult toys, lingerie and erotic gifts across their nine e-commerce sites including UK, US and Australia.
After the successful redesign and relaunch of their sites, I continued to managed the UX research team, conducted moderated and unmoderated user testing and developed prototype UI designs and high fidelity specifications. Working with the digital product team, we setup test experiments across multiple language sites, helping to reduce user frustration and increase the AOV by 11% across all sites. I also helped update and refine the Lovehoney logomark to make it read easier on screens.
A quantitative political consultancy brand refresh and site UI redesign.
I was approached by Martin Baxter, the founder and CEO of Electoral Calculus who specialises in applying advanced mathematical and computational techniques to polling and market research.
The first step was a brand and UX workshop with Martin to help him redefine his visual brand style, re-organising his site structure, and align his site content as the expert consultant of MRP-style polling (multi-level regression and post-stratification). Then, created a new UI design system and responsive layout ready for development. With a clear brand and a much-improved user experience, within six months of launching, he has doubled direct client commissions.
From UX wireframes, clickable UI prototypes and user testing to MVP build and launch.
Validify Access is a curated community platform for retailers and innovators to connect, build trust and speed up enterprise retail deals.
I worked as the UX/UI consultant with the Validify team to create user stories, wireframes and clickable, high fidelity prototypes for user testing.
After the MVP launch we continued to refine the product and improve the user experience. They are now regarded as the primary resource for retailers and vendors in digital transformation.
Brand and UI/UX website and software redesign to bring inline with their marketing strategy
KDS is a travel and expense management company based in Paris, France with offices in the UK, Europe, and expanding into North America. I was asked as a brand and UX consultant to refresh their KDS brand identity as well as redesign their KDS Neo product, onboarding tool and the KDS travel and expense software user interface.
The new brand and site launched along with the deployment of the booking UI with great success. The impact to the business was demonstrated through clear design style guides and online brand portal to help the marketing and development team implement seamlessly. Eighteen months from launch, KDS were acquired by American Express Global Business Travel.
Website UI/UX redesign to raise brand awareness and drive traffic to their retailers.
EX1 Cosmetics was created by British award winning biochemist Farah Naz to be the first mass market brand catering for olive skin with yellow undertones. They required help with their customer journey and user interface design to raise brand awareness and credibility, drive traffic to their retailers and collect user data.
The new site launched with great success and increased engagement with their ideal audience. They have taken the beauty world by storm and is now one of the go-to brands for A-Listers, supermodels and pop stars alike.
A complete brand refresh, UX redesign and improved online user experience.
Trac Recruitment Systems is a provider of high quality software that manages recruitment for medium to large public sector organisations from pre-advertising (vacancy authorisation) to advertising, selection and employment checks up until applicants start work.
I worked with their team to refine their brand and improve the user experience across their main site and also their three NHS job sites to all fit under the main Trac Systems brand UI system.
After the relaunch they quickly doubled revenue and reduced support call requests. They were acquired by Civica Group to become the main provider of recruitment management software for the NHS.
“Andy’s deep understanding of our brand and clean, customer-friendly UI designs gave us a real competitive edge. A year ago, no one would’ve heard of us, and, now, we’re one of the most popular companies in our vertical.”
JOHN CALVERT-JONES – I4C
“Fully satisfied with the UX research project execution. The management was seamless, responses were prompt; the quality of interviews, analysis and Andy’s report/presentation exceeded expectations.”
Barbara S. – Mastercard ARC